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Disney's Grand Floridian Resort and Spa - Guest Reviews

"Elegant Fun"

For our first experience at Disney, this hotel was wonderful. The cast members were friendly,helpful and the property was clean and well organized it was easy to get where you wanted to go. Rooms were beautiful. The food and drinks on property were great. Over all a great experience. Would do it again.

"Loved It!"

Quite Impressive - wonderful service, beautiful and clean accommodations, well-manicured landscaping. A relaxed atmosphere that is hard to leave. Plus the location is ideal-next door to Magic Kingdom and on the water. A great place to watch fireworks! Hard-pressed to think of a negative. We definitely recommend this resort. We'll hopefully return some day.

"Interesting Visit"

I stayed at the Grand Floridian to attend a conference that included sessions about how Disney manages to excel in customer service. Here's the interesting part. The rooms and grounds at the hotel were lovely. But the service was average or less. I checked in and got general directions to my room. Some of the things I needed and reserved for in my room were not there. I called the desk. They told me they would take care of it and advised me to have a Magical Evening. Four hours later nothing changed, so I called housekeeping direct. They responded in a couple of hours. The night before check-out I stopped at the Bell Captain's desk to inquire about getting a cab or town car at 6 AM. He said I should check with the front desk. I checked with the front desk and they advised me to go to the Bell Captain or maybe outside where the Bellboys are? Having been turfed around for 15 minutes I finally gave up and called a private transport service. Gee, it's great to be back home again.